The implementation of a Complaints and Grievance Mechanism is a key stage in Eramine’s commitment to the people and communities in the direct and indirect area of influence of the project.
Our procedure is framed in the Company’s Communications Plan, the Ethics Charter and the Human Rights Policy, and supported by the company’s commitment to participation, dialogue, and transparency with the communities and puesteros in the area of the project.
The main goals of this procedure are:
- To maintain a fluid and transparent communication with the communities and inhabitants of the direct and indirect areas of influence of the project, channeling any concern in an agile and timely manner.
- Legitimately prevent and manage claims and queries from the community and puesteros of the surrounding areas that directly or indirectly involve the company.
- Provide accessible and effective means to the communities and inhabitants in the area of the project to raise and solve queries and claims at an operational level connected with the company’s activities, without limiting their ability to seek remedy through other means.